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| Support |
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| You find answers to common questions below. Please email us if you require additional support. |
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| Dial up |
| What are your access numbers? |
| How do I create a dial-up connection? |
| I get a username/password error when I try to dial up! |
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| Email |
| How do I change the (temporary) password for my e-mail account? |
| How do I set up my e-mail in Thunderbird? |
| How do I set up my e-mail in Outlook Express? |
| I can receive email but cannot send! |
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| Spam |
| Do you provide SPAM filtering for email? |
| How can I block the spam messages? |
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| Web mail |
| Can I check my e-mail from another computer while I am on the road? How? |
| How do I change the look of my web mail? |
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| Technical and other settings |
| What is the name of your incoming and outoing mail servers (POP3/SMTP)? |
| What is your DNS (Domain Name Server) info? |
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| What are your access numbers? |
Salt Lake: 801-924-0039
Ogden: 801-409-0178
Bountiful: 801-797-0082
Farmington: 801-934-1031
Provo: 801-852-1760
Springville: 801-806-1153
Park City: 435-776-7068
Tooele: 435-775-9053
Brigham City: 435-538-5988
Beaver: 435-625-0008
St. George: 435-572-4019
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| How do I create a dial-up connection? |
Windows XP
- Click on "Start" then "Control Panel"
- Cick on "Network Connections"
- Click "Create a new connection" and the wizard opens, click "Next"
- Choose "Dial-up to private network" and click "Next"
- Enter the local access number (see above), i.e. 9240039 and click "Next"
- Enter "purpledart.com" and click "Finish"
- A new window opens "purpledart.com settings". Check the box "Automatically detect settings" and in "Dial-up settings" enter your full account name (i.e. nyname@purpledart.com) for the "User name" and enter your password in the password box. Once again, be sure to enter your full account name or your dial up connection will fail! Click "OK"
- In the "Internet Properties" window, select "Always dial my default connection" and click "OK"
You have now successfully created the connection. Opening your web browser will display the dial up connection box which will automatically attempt to connect.
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| I get a username/password error when I try to dial up! |
| Please verify your username and be sure you entered your full account name/email address. For example: johndoe@purledart.com. Just "johndoe" for the user name will result in a dial-up error. |
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| How do I change the (temporary) password for my e-mail account? |
- Open up your web browser
- Type http://mail.purpledart.com in the address box
- Log in with your e-mail address as the username and your (temporary) password
- Click on "Settings"
- Click on "Accounts"
- Make sure your account is highlighted and click on "Modify"
- Enter a new password in the "Enter new password" box
- Re-type your password in the "Confirm new password" box
- Click "Save Changes"
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| How do I set up my e-mail in Thunderbird? |
- Click on "Tools", then "Account Settings"
- Click "Add Account"
- Choose "Email account" and click "Next"
- Enter your name and email address and click "Next"
- Select "POP"
- Enter mail.purpledart.com for the "incoming server"
- Enter your full e-mail address as the "Incoming User Name" and click "Next"
- Enter the name by which you would like to refer to this account (i.e. personal, business, your own name etc.) and click "Next"
- Click "Finish"
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| How do I set up my e-mail in Outlook Express? |
- Start Outlook Express
- Go to Tools -> Accounts
- On the Mail Tab, click Add -> Mail
- Enter Display Name, this could be your name or your company name. Click Next
- Choose "I already have an e-mail address" and enter your email address. Click Next
- Select POP3 if it is not already selected
- Enter Incoming Mail Server (POP3) as mail.purpledart.com
- Enter Outgoing Mail Server (SMTP) as mail.purpledart.com. Click Next
- Enter your full e-mail address as the account name (i.e. myname@purpledart.com)
- Enter your password
- Do NOT check "Log on using secure password authentication". Click Next
- Click Finish
Important:
- Click on the account you just created and click "Properties" (right-hand side)
- In the "Servers" Tab, check the box "My server requires authentication"
- Click "OK"
- Click "Close"
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| I can receive email but cannot send! |
Go to your email account settings and be sure you authenticate on the outgoing mail server. For outlook express for example:
- Tools --> Accounts
- Click on the "Mail tab"
- Highlight your account and click "Properties"
- Go to the "Servers" tab
- Check the box "My server requires authentication"
- Click "OK"
- Click "Close"
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For Thunderbird, for example:
- Go to "Tools" --> "Account Settings"
- On the left hand side, click on "Outgoing Server (SMTP)"
- Click "Use name and password"
- Enter your full email address for the name
- Thunderbird will automatically use the username and email account of the email account you enter to authenticate on the outgoing mail server.
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| Do you provide SPAM filtering for email? |
| Yes, all our incoming and outgoing e-mail is filtered for Spam. |
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| How can I block the spam messages? |
| All e-mails go through a series of tests to determine if they might be spam. When our filter determines an e-mail to be spam, it adds [Spam] to the beginning of the subject line. Based on this you can now set up your own rules in your email program on what to do with the message. |
| Set up rule in Outlook Express |
- First, we recommend you create a new folder in your "Local Folders" directory. You can name it for example "Spam". You can do this by righ-clicking on "Local Folders" and choosing "New Folder".
- Go to "Tools", "Message Rules" and click "Mail". This will open a new window "New Mail Rule".
- Select the condition for your rule: "Where the subject line contains specific words".
- In the "Rule Description" box (No. 3) click the link "contains specific words", type [Spam] and click "Add", then click "OK".
- Next, select the action for your rule in box No. 2. We recommend you do not choose "Delete it" but instead check "Move it to the specified folder". Click on "specified" in the "Rule Description" box and choose the folder you want the message moved to.
- Enter a name for the mail rule.
- Click "OK"
- Click "OK" to save it.
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| Mozilla Thunderbird has advanced "Junk Mail Controls". For Thunderbird as well as any other e-mail program, please refer to the program's help section on how to set up "Message Filters" or "Rules". |
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| Can I check my e-mail from another computer while I am on the road? How? |
| Yes you can! You can access your e-mail through Webmail. Open up a web browser on any computer and type http://mail.purpledart.com or "http://mail.[yourdomain].com" Log in with your e-mail address and password. |
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| How do I change the look of my web mail? |
Our web mail has a variety of "skins" to choose from to personalize the look of your web mail. To do this, follow these steps:
- Open up your web browser
- Type http://mail.purpledart.com in the address box
- Log in with your e-mail address as the username and your password
- Click on "Settings"
- On the settings page look for "Web mail layout". Choose from a skin in the dropdown and click "Save Changes"
- Your skin will change and you can repeat this process until you find the skin you like the most
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| What is the name of your incoming and outoing mail servers (POP3/SMTP)? |
Incoming and outgoing mail server names are both the same, namely:
mail.purpledart.com |
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| What is your DNS (Domain Name Server) info? |
ns.ehighland.com (208.186.176.141)
ns2.ehighland.com (208.186.176.142) |
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